FAQ’s

As a valued customer of Green Maids, you may cancel up to 24 hours before the start of your appointment. If you cannot comply with this policy, please note your credit card will be charged a cancellation fee of $45 to cover administrative expenses.

1. You can cancel your appointment(s) without a fee if you cancel at least 24 hours in advance.
2. If you cancel your appointment within 24 hours our standard cancellation fee will apply
3. To cancel your appointment please call 800.696.2430 and select the option for cancelling an appointment. If no one answers please leave your name, appointment date and time and we will cancel your appointment.

You may schedule an appointment with one of our qualified cleaning crews through our website. You can also schedule an appointment by calling our customer service line, where our support team will be available to answer your questions. The toll-free number is X.

At Green Maids, we pride ourselves on being flexible to our customers’ varying schedules. We know life can get hectic, which is why we are dedicated to making scheduling as easy as possible for you. You can schedule a single appointment for a near-term date or book an appointment three, six or twelve months out. When you’re ready for quality cleaning, we’ll be there.

Absolutely. We understand the importance of maintaining a consistently clean—and healthy—home. Should you wish to book reoccurring sessions on a weekly, bi-weekly or monthly basis, you may do so during the booking process. Book your appointment today!

We are confident you will receive excellent care and attention once our cleaning crew arrives at your home. However, should an issue arise that warrants the replacement of a crew member, please ask our crew member to leave your home and direct your concerns to our management team via our customer help line at X, or via email at X. Your satisfaction is a priority for us, so rest assured your will receive the quality cleaning you expect and deserve.

Not at all. We love pets! We do ask, however, that you secure your pet(s) prior to the arrival of our cleaning crew. Doing so will allow us to deliver quality service in a timely fashion, while ensuring the safety of your pets throughout the cleaning process.

That’s a great question, and it’s one we get a lot. The length of your cleaning appointment depends entirely on the size of your house, the requests made in the appointment and other factors that play a role in price estimation. Please note that each time frame given, per the nature of your needs, will be based on an average cleaning time.

We pride ourselves on being timely; however, if a cleaning appointment goes over the communicated time, due to the requestor, we will bill for the extra time per our hourly rate. If the extra time doesn’t meet an hour, the charge will be prorated. If cleaning goes beyond the estimated time, and it is the fault of our cleaning crew, then you will only be charged the rate for the time that was agreed upon. If a member of our cleaning crew spends less time than expected on site, please contact us at X so that we can refund you the difference.

When the date of your appointment arrives, we ask that you be on site and available to give our cleaning crew access to the premises. If you cannot be on site, please leave explicit instructions (in the special instructions section of the order page) on how our crew can gain access to your home (e.g., doorman, lock box). If our crew member arrives at your location and they are not able to access your home, we will attempt to call you. If we cannot gain access, we will reschedule the appointment and charge you a $45 cancellation fee.

At Green Maids, we pride ourselves on only using the highest quality, environmentally friendly cleaning products that are USDA Certified Organic, meaning those that are 100% green and toxin-free. We never use pet-tested products or any chemicals that will be harmful to you and your loved ones. When we are cleaning your home, your safety always comes first. Learn more about our products.

We bring our own supplies to ensure your home is cleaned with the most effective tools available. These supplies include microfiber clothes, HEPA vacuums, 100% green cleaning products and other ecologically safe solutions, based on the selected service. Learn more about our supplies.

Our qualified cleaning crews will clean living rooms, kitchens, bedrooms, floors and main surfaces, as well as bathrooms. We also provide other services, including cleaning windows, carpets and rugs. We are a full-service cleaning company. Should you have any special requests, let us know. Learn more about our cleaning options and prices estimates.

Absolutely. Our mission is to make homes clean and safe for everyday life through reliable and industry-best cleaning. We are committed to delivering 100% satisfaction to all of our customers, while leaving behind a healthier and happier home. If you are not satisfied with our services, we will personally work with you to find a solution that fits.

We accept only security payments using 128-bit SSL certificates.

To book an appointment, you must pre-pay a portion of your booking fee. This will allow us to reserve the time slot for your appointment and schedule a team member to visit your home accordingly. After the cleaning, and once you are satisfied with the cleaning, you will be expected to pay the remaining balance of the service owed.

If you are not satisfied with the performance of our cleaning crew, we encourage you to contact us at X and X. We care greatly about our customer service, and we are eager to give you the experience you expect and deserve. If we have failed to perform up to expectations, we will refund your money in a timely fashion.

Estimated payment totals are calculated using a variety of parameters, including the size of your home, services requested and the number of bookings scheduled. We also consider the average time it takes to clean a home, based on our experienced crews, which factors into the overall cost.

Your safety is our top priority. To ensure your experience with Green Maids is an amazing one, and that you and your loved ones are safe, we meticulously vet every crew member before they are hired, to included city, state and background checks, as well as other screenings that speak to the caliber of their cleaning skills and character.

We pride ourselves on delivering quality customer service at every turn. Should a member of our cleaning crew fail to arrive on site, please contact us immediately at X so we can have a record of the missed appointment. Upon receiving details of the missed appointment, we will schedule a new appointment with a new crew member at a time that is preferable to you.

No. Tipping is not required; however, it is appreciated. If you choose to do so, you may tip online as you make your appointment, or in person.

As an experienced cleaning crew, we are committed to doing a careful and thorough job. However, as in life, accidents may occur. In the case of an accident, where one or several of your household items are damaged, please note that we are fully licensed and insured. If one of our team members damages something in your home, please contact us immediately at X or email us at claims@mg.greenmaids.com. Please provide as much detail as possible (e.g., dates, times, photos, make and model) so that we can complete a claim in the quickest time possible.

Green Maids is proud to be a member of the Green Business Bureau (GBB), a national third-party program that provides certification for businesses that follow environmentally responsible practices. We demonstrate our commitment to sustainability by routinely conducting on-site assessments of our operation and performance through the GBB. Doing so ensures we are aligned with environmentally safe procedures, while keeping the health and wellness of our customers a priority.

Green Maids was founded in 2013 by two fathers—Damon Cleveland and Floyd Vesprey—with a passion for commercial cleaning. They couldn’t find cleaning services that offered truly organic green cleaning for residential homeowners and renters (most green cleaning services use products that are chemically greener, but are not truly green). Eager to make a difference in their community, and to help residents keep their homes and families healthy, Damon and Floyd decided to start Green Maids.

If you require additional information for insurance purposes, please contact us at claims@mg.greenmaids.com.

All support inquiries should be submitted through our online support form, or you may contact us directly at support@mg.greenmaids.com.

Yes! We are a community-oriented business that prides itself on giving back so others can get ahead. Each year, we give back to “green” charities, as well as others, that are close to our heart. A portion of our profits are used to strengthen communities, rebuild lives and effect positive change.

Your security is important to us. We value your service and are committed to ensuring your personal information is safe and secure. We do not share, sell or trade your information in any capacity, at any time. Period.

We use cookies and other similar technologies for your convenience and to enhance your experience on our site. Please make sure you have enabled cookies in your preferred internet browser to avoid having to fill out log-in information each time you visit our site.

No, we do not save your credit card information in any fashion. Your security is our top concern. As such, all payments are managed through a third-party, industry-leading financial services company. Your credit card information is saved in their secure network.